Privacy Policy
Effective Date: 19 November 2025
Welcome to Austar Solar & Renewable Energy (“we”, “us”, “our”, “Austar Solar”). This Privacy Policy describes how we collect, use, disclose, store, and protect your personal information when you use our website at http://austarsolaract.com.au/ (“Site”), or otherwise interact with us (including requesting a quote or using our services).
1. Who We Are
Austar Solar & Renewable Energy is a CEC-approved solar retailer and installer, providing end-to-end solar solutions (design, installation, system monitoring) as well as battery storage and solar hot water systems. Our office is located at: Level 4, Plaza Offices, East Canberra Airport, Pialligo, ACT, 2609. Auster Solar ACT
Contact email: info@austarsolaract.com.au
Phone: 1300 807 013
2. What Information We Collect
We may collect the following types of personal information:
Contact Data
Name, email address, phone number, postal address (e.g., when you request a quote, contact us, or submit forms).
Service Data
Details about your property, energy usage, roof, or system requirements (when you consult with us for a solar or battery system).
Payment Data
If applicable, when you engage our services, we may collect payment information (or work via third-party payment processors).
Device & Usage Data
Information collected via website interactions: IP address, browser type, pages visited, time on site — from cookies, analytics tools, or similar technologies.
Marketing Data
Your preferences for receiving marketing messages (newsletters, offers), and information about how you respond to them.
Other Data
Any additional personal information you provide via emails, calls, or other communication (for example, in service discussions or technical support).
3. How We Collect Information
We collect your personal information through:
Online forms on our website (for quotes, contact, or newsletter sign-up)
Direct communications (email, phone)
Analytics tools and cookies when you use our website
During site visits, consultations, and design assessments
4. Why We Collect Your Information (Purposes)
We use your information for:
Responding to your enquiries and communications
Preparing and sending quotes for solar systems, battery storage, or hot water systems
Designing, installing, and servicing solar systems
Managing payments, billing, and contracts
Sending marketing communications (if you opt in)
Monitoring and improving our website, products, and services
Complying with legal, regulatory, or industry-certification obligations
5. Disclosure of Personal Information
We may share your personal information with:
Service Providers & Contractors: third parties who help us run our business (e.g., installers, maintenance teams, IT providers)
Suppliers: manufacturers of solar panels, inverters, batteries, or other parts (only when needed to design or service your system)
Regulatory Bodies: when required by law, or for compliance with certification (e.g., Clean Energy Council)
Business Transactions: in the event of a merger or sale, with appropriate safeguards
We do not sell your personal information to third parties for their own marketing purposes unless you have given your explicit consent.
6. Cross-border Transfers
If we need to transfer your data outside Australia (for instance, to cloud service providers), we will ensure that appropriate protections (security measures or data-protection agreements) are in place.
7. Data Retention
We will retain your personal data as long as necessary to:
Provide our services
Comply with our legal obligations
Resolve disputes, and
Enforce our agreements
When information is no longer needed, we will securely delete or anonymize it.
8. Security of Your Data
We take reasonable steps to protect your data from unauthorized access, loss, misuse, or disclosure. These measures include:
Secure servers and encrypted connections (as appropriate)
Access controls (restricting who in our organization can access personal data)
Staff training on data protection and privacy
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies for:
Understanding how users interact with our site
Improving the user experience and site performance
Supporting our marketing efforts
You can manage your cookie preferences through your browser settings. However, please note that disabling certain cookies may limit the functionality of our site.
10. Your Rights
Depending on your location and applicable law, you may have the following rights:
Access: Request a copy of the personal data we hold about you
Correction: Ask us to correct or update your personal data
Deletion: Request deletion of your data (in some circumstances)
Opt-out: Unsubscribe from marketing communications
Complaint: If you believe we have not handled your personal information properly, you may raise a complaint with us (see below)
To exercise these rights, contact us using the details in the “Contact Us” section below.
11. Contact Us
If you have any questions, concerns, or requests about this Privacy Policy or how we use your data, please contact us at:
Austar Solar & Renewable Energy
Email: info@austarsolaract.com.au
Phone: 1300 807 013
Address: Level 4, Plaza Offices, East Canberra Airport, Pialligo, ACT, 2609 Auster Solar ACT
12. Complaints
If you believe that your privacy rights have been violated, please let us know by contacting us. We will investigate your complaint and aim to respond in a timely manner.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
13. Changes to This Policy
We may update this Privacy Policy from time to time (for example, when our data practices or legal obligations change). When we make changes, we will:
Update the Effective Date at the top of this page
Publish the revised policy on our website
We encourage you to review this page periodically to stay informed about how we use your personal information.